Accessibility

Accessibility of SK ID Solutions’ services

Since 2002, SK ID Solutions has proudly served as a universal electronic identity provider, placing great importance on the accessibility, intuitiveness and user-friendliness of the solutions we develop. Thanks to this commitment, both Mobile-ID and Smart-ID consistently rank among the most beloved brands in the Baltics. Notably, in 2025 in Estonia, the Smart-ID application was rated as the most user-friendly mobile application regarding convenience and easiness of using app. This very positive and unbiased feedback demonstrates the high usability of our services.

SK ID Solutions is committed to ensuring service usability and digital accessibility for everyone. We support closing the digital gap in society and make our digital services accessible to the widest possible audience whilst maintaining responsible security measures to protect end-users from harm.  As a trust service provider developing and providing Smart-ID and Mobile-ID services, we are following the Accessibility Act considering the nature of these services.

Our Customer Service Points are available to assist with applying for Smart-ID and Mobile-ID in case of any issues. However, for security reasons and due to the nature of our services, users must have a certain legal capacity and be able to see and remember their Smart-ID and Mobile-ID PIN codes.

Conformance status

SK ID Solutions’ services are partially conformant with the Accessibility Act. We have identified areas where some improvements are needed and we are actively conducting thorough assessments to address these gaps, planning further enhancements. We continue to improve the user experience by applying recognised accessibility standards and implementing features that support persons with disabilities and the elderly.

Feedback

We welcome your feedback on the accessibility of our services. Please let us know if you have any suggestions:

SK ID Solutions AS
Pärnu mnt 141, 11314 Tallinn, Estonia (Delta Plaza, 5th floor)
+372 610 1880
info@skidsolutions.eu

Information about services

More information about our services can be found: