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SK ID Solutions services were interrupted

05.01.2021

Today there were major interruptions in SK ID Solutions services. All services were affected.

Timeline of the events

Major service interruption occurred 05.01.2021 from 10:14 to 12:02.

10:05 Monitoring alerted problems with database
10:14 Database issue starts to affect all SK services services
10:46 Database normal function recovered. Starting service recovery procedures
10:59 Smart-ID and Validity Confirmations Service are recovering
11:10 Smart-ID, Mobile-ID, ID-card issuance has been recovered
11:11 Time-Stamping service is restored
11:12 Open access OCSP is restored
11:45 Mobile-ID is starting to recover
12:02 Mobile-ID is working. Problems solved.


Mobile-ID service failure occurred 13:06-13:30.

13:06 Monitoring alerts Mobile-ID failures. Investigating.
13:28 Service started recovering.
13:30 Full service recovery confirmed


Major service interruption occurred from 17:12 to 17:39.

17:12 Monitoring alerted problems with database
17:13 Database issue starts to affect all SK services services
17:33 Database issue solved. Starting validation that all services have recovered.
17:39 All services confirmed recovered.