SK

Print

SK ID Solutions services were interrupted

05.01.2021

Today there were major interruptions in SK ID Solutions services. All services were affected.

Timeline of the events

Major service interruption occurred 05.01.2021 from 10:14 to 12:02.

10:05 Monitoring alerted problems with database
10:14 Database issue starts to affect all SK services services
10:46 Database normal function recovered. Starting service recovery procedures
10:59 Smart-ID and Validity Confirmations Service are recovering
11:10 Smart-ID, Mobile-ID, ID-card issuance has been recovered
11:11 Time-Stamping service is restored
11:12 Open access OCSP is restored
11:45 Mobile-ID is starting to recover
12:02 Mobile-ID is working. Problems solved.

Mobile-ID service failure occurred 13:06-13:30.

13:06 Monitoring alerts Mobile-ID failures. Investigating.
13:28 Service started recovering.
13:30 Full service recovery confirmed

Major service interruption occurred from 17:12 to 17:39.

17:12 Monitoring alerted problems with database
17:13 Database issue starts to affect all SK services services
17:33 Database issue solved. Starting validation that all services have recovered.
17:39 All services confirmed recovered.